Delivery times vary depending on your location and the shipping method. Generally, orders are processed same day, and standard delivery will happen next day. For orders sent via courier please allow for 48-72 working hours for delivery.
WE ARE USUALLY ASKED ABOUT
Do you ship internationally?
Unfortunately not, we only offer delivery in South Africa.
How can I track my order?
Please contact our customer support team to track your order.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us with the reason for return and images of the product. We accept returns only if the product is in original packaging.
What if I receive a damaged or defective item?
We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer service team immediately with your order details and a photo of the issue. We will be happy to assist you with a replacement or refund.
How can I contact customer support?
You can reach our customer support team via email at info@parrotonline.co.za or call is on 087 286 5961
What payment methods do you accept?
We accept PayGate payment upon checkout or you can pay via EFT. Select EFT as your payment method to see our banking details.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on select products. Be sure to sign up for our mailers or follow us on social media to stay updated on the latest deals and promotions.